Student Complaint Grievance Procedure

Beta College of Business and Technology is committed to the prompt and equitable resolution of student conflict issues to the satisfaction of both the student and the School. The Student Complaint Procedure is designed to provide students with both an informal and formal process whereby a student may request the review and resolution of a concern if satisfactory resolution has not been reached by way of the daily problem-solving activities between staff and students which, in most cases, result in immediate resolution. The student has the right to present his/her case and be accompanied by an individual of his/her choice at all times during the process, who make oral submissions on the students behalf.

Students are encouraged to address any concerns immediately; please do not let a minor problem develop into a major one. Should you have any problems or concerns during your training period, we encourage you to discuss them promptly with the staff member directly involved. Should the resolution to your issue require further involvement, the staff member will arrange a meeting with the appropriate personnel, up to and including the Campus Director.

Formal Procedure

1. In the case where a student is unable to achieve a satisfactory resolution using the informal direct discussion approach recommended above, the student can request that a more formal complaint procedure be launched. To do so, a student complaint must be made in written by completing and signing a Student Complaint Form, recording the concern and documenting the student’s desired resolution. Once signed, the form is given to the student, a copy is submitted to the Campus Director.

The Campus Director is: 

Name: Ram Sivaharan

Position: Administrator

Address: Suite 301-2347 Kennedy Road, Toronto, ON M1T 3T8

Telephone: (416) 449-2382

E-mail: info@betacollege.ca

Fax: (416) 449-2380

2. The Campus Director will arrange to meet with the student within two working days of the date of the written complaint. If, as a result of that meeting, the student and the Campus Director decide to implement a mutually agreed to complaint resolution plan, then that decision, the reason for the decision, and a description of the resolution plan must be recorded by the Campus Director in Part B on the student`s original complaint form. The original form must be co-signed by the student and the staff member in sub-section i) of Part B of the form. The original must be returned to the student and a copy must be filed in the student`s academic file.

3. If the student and the Campus Director reach a mutually agreed to resolution in step 2 above then the plan must be implemented and the Campus Director must follow up to ensure the resolution plan satisfactorily resolves the concern. Upon mutually satisfactory resolution of the student concern, the Campus Director will meet briefly with the student to close the concern and record in Part B of the original Student Complaint Form a confirmation that the concern has been satisfactorily resolved. The student and the Campus Director will sign the declaration at the bottom of Part B. The original form will be given back to the student and a copy will be filed in the student’s academic file. A second copy will be filed in the Campus Student Complaint Binder and kept for 3 years.

Review Process

1. Where a student concern has arisen that could not be resolved to the student’s satisfaction, through the formal procedure outlined above, the student may initiate an appeal.  The student must complete and sign Part C (Request for a Review) of the original Student Complaint Form setting out the reasons why the formal procedure resolution was unsatisfactory.  The student will again keep the original form and a copy will be submitted to the Director of Administration.

2. The Campus Director will form a Student Complaint Committee to investigate the student’s concern and meet with the student within two (2) working days of the request for a review to discuss resolution.  The committee will consist of a minimum of 3 people including an Academic Advisor, Staff Member and the Campus Director. 

3. The Committee will report to the student by completing and signing Part D of the Student Complaint form within five (5) days of the conclusion of its resolution investigation process. The written report will include a summary of the investigation findings and the committee’s complaint resolution decision including the reasons for arriving at that decision.

4. The student will be given the original signed copy of the student complaint form.   A copy of the student complaint form will be retained in the student’s academic file and a second copy will be placed in the Campus Student Complaint Binder, where it will remain for a minimum period of three (3) years. The Campus Director will maintain this binder on site for possible annual inspection.

5. If the student is not satisfied with the college’s decision after the review process, he/she can file a complaint with the Superintendent of career colleges, provided the student is attending a program approved under the Ontario Career Colleges Act, 2005. The Superintendent’s Student Complaint Form can be obtained from the Ministry’s web site http://www.edu.gov.on.ca/eng/general/private.html.