OSAP Student Withdrawal & Refund Policy

The DOW is recorded when the formal withdrawal process is completed by the student or initiated by the administration due to reasons including, but not limited to:

• Failure to meet the active participation requirement of full-time attendance for a minimum of 20 hours per week for 4 weeks (28 consecutive days).
• Failure to attend classes for 4 weeks (28 consecutive days).
• Failure to attend classes during the first 14 days of the program commencement without providing written notice.
• Failure to adhere to the satisfactory academic standing requirement, progress through the Program Plan, and successfully complete all assessments.
• Notifying the Institute in writing of a decision to withdraw from studies.
• Withdrawal due to the Expulsion Policy.

• A leave of absence is not permitted under OSAP.
• If a student chooses to take a LOA for a semester, the Ministry will be notified that the student is no longer a full-time student.
• A student would have to withdraw after 28 consecutive days of absence, regardless of reason, for failure to meet the Ministry’s active participation policy.

The college’s policy on withdrawals and refunds adheres strictly to the requirements of the province of Ontario. Students wishing to withdraw from their program must:

• Meet with the Admissions Representative or the Director of the college.
• Submit a letter of withdrawal, delivered via email or by registered or regular mail to the college.

• The refund policy is outlined in the student contract (s. 24-35 of Reg 415/06) and follows the guidelines of the province of Ontario.
• A refund calculation will be processed after receipt of the student’s official notice of withdrawal, or when the college notifies the student regarding their nonattendance and completes the withdrawal process.
• All refunds are calculated in accordance with s.24-35 of Reg 415/06, which provides specific policies on fee retention and refund payments.

• In Ontario, refund cheques must be issued to the National Student Loans Service Centre (NSLSC) within 30 days of the withdrawal’s effective date.
• Specific to OSAP students, a Student Activity Update Form (SAUF) must also be completed and sent to OSAP (or designate) within 30 days of the effective date of the notification.
• A statement of charges will be issued to the student.